Help FAQ
Help FAQ
- Access keys
- Which Browser should I use?
- JavaScript
- How do I view MS Excel documents?
- How do I view Adobe PDF documents?
- How do I view Word Documents?
- The images are not displayed properly.
- To view Web pages
- Searching the site
- Can I toggle between the English and Welsh versions of pages
- To print the contents of the current page
- Shortcut to cycle among fields and buttons
- Welsh Characters
- Copyright Acknowledgement
- Copyright Acknowledgement
- Accessibility and CSS
- Does the site use MPEGs?
Access keys
Access keys allow you to use the keyboard to access areas on our site. Press and hold the 'alt' key and then press the required letter. Finally, press the return key to find the page you want.
Below is a list of the short cut keys to be used when navigating.
| Key | Description |
|---|---|
| 0 | Access Keys |
| 1 | Home Page |
| 3 | A-Z of Council Services |
| 4 | Search |
| 5 | Frequently Asked Questions |
| 6 | Help |
| 7 | Contact Us |
| 8 | Terms and Conditions |
| 9 | Rate this page |
| S | Skip over navigation |
Which Browser should I use?
Our site is best viewed through the latest browser software. Choose from:
You can download these from the relevant site free of charge. Be aware that the total download size for a typical installation can vary between 11 and 75 MB. Therefore, make sure that you have enough room on your hard disk. Our site also uses stylesheets, which may not be supported by older browsers.
JavaScript
Our site uses JavaScript on some forms and to enable some links to work correctly.
To enable Javascript in Internet Explorer,
- from the Tools menu at the top of your browser
- select "Internet Options".
This will display a dialogue box.
- Click the "Security" tab and then click the "Custom Level Button".
- Scroll down to "Scripting" and "Active Scripting" which must be enabled for JavaScript to work.
- Click OK to make the changes and then click OK to exit the Internet Options window.
How do I view MS Excel documents?
You can view MS Excel spreadsheets by downloading Microsoft Excel Viewer free of charge from Microsoft's website.
How do I view Adobe PDF documents?
You can view the Adobe documents on our web site by downloading the Adobe Reader free of charge from the Adobe website.
Alternatively, visit the Adobe Accessibility website that provides specialist tools and information to help make Adobe PDF files accessible to users with visual disabilities.
Large documents (anything over 1MB in size) will take some time to download on a dial-up modem connection and you may end up staring at a blank screen for some time.
Instead, by actually saving the the document to your 'My Documents' folder, you can track the progress of the download. To do this in Internet Explorer, right-click on the link using your mouse, and select the 'Save target as...' option from the little pop-up menu. Select a location on your PC to store the file, and watch the 'File download' dialogue box to track the progress of the download.
How do I view MS PowerPoint Documents?
You can view MS PowerPoint documents by downloading Microsoft PowerPoint Viewer free from Microsoft's website.
How do I view MS Word Documents?
You can view MS Word documents by downloading Microsoft Word Viewer free from Microsoft's website.
The images are not displayed properly.
The images on this site have been saved as either GIF files or JPG files. GIF files use 256 colours and JPG files can be up to 24bit. Those of you that use an older graphics card should be able to view the GIF files. However, the JPG images will not appear correctly on your screen. If this causes problems, you can use your browser to turn off automatic image loading.
Some of our animated GIF images may not display properly on your browser.
Most of the images in this site are below 30K, allowing pages to load that bit quicker. They are all titled, which is useful when automatic image loading is turned off.
To view Web pages
- Click hyper-linked words (i.e., where the mouse cursor changes from an arrow to a hand) on a page to bring another page of information to your screen.
- Take time to familiarise yourself with the browser controls - most browsers have a 'Back' button and a 'Forward' button on their toolbar. They also have a 'Home' button to bring you back to whatever homepage that you have selected.
- Use the 'Help' feature as often as you can, as this has useful information on how to use the browser.
- To learn more about the internet, visit the BBC's webwise website.
Searching the site
There is a search facility within the banner menu (located at the top of each page). This can be used to search for a specific topic. Just key in the word or phrase you want to look for and click on "Search".
Can I toggle between the English and Welsh versions of pages
There is a link on our banner menu saying either "English" or "Cymraeg" (depending on whether you're viewing the English or Welsh language version of the page). This link is used to toggle between the English version of a page and the Welsh version.
Some pages exist in one language only, while translation is taking place.
To print the contents of the current page
From the File menu, choose Print, or click the Print button in the toolbar. A dialog box lets you select printing options and begin printing. Note that our stylesheets hide the menus on printed pages.
Shortcut to cycle among fields and buttons
Pressing the Tab key is a shortcut for selecting links, fields and buttons, or moving the cursor from one element on your screen to the next. The cursor's current location is known as its focus.
Welsh Characters
There is a problem displaying certain Welsh characters on the Internet for older browsers. They use ISO Latin-1 characters. Unfortunately this character set does not include the following characters:
W circumflex (W^)
w circumflex (w^)
Y circumflex (Y^)
y circumflex (y^)
The Welsh version of our website uses two characters in some cases to represent each of the above. (Note: other Welsh characters ARE included in the ISO font, and so are not affected).
Copyright Acknowledgement
The mapping has been extracted from Ordnance Survey material. Ordnance Survey maps, and maps created from Ordnance Survey material are subject to Crown copyright. The use of the mapping is limited to an allowance to view and download it onto your system for private and non-commercial purposes only. The mapping may not be further sub-licensed, sold, demonstrated, lent, or otherwise transferred or exploited without the prior written permission of Ordnance Survey. Ordnance Survey shall not be held liable for the Map Material not being fit for your purposes or applications. Further details about Ordnance Survey products can be found on the internet.
Copyright Acknowledgement
The mapping has been extracted from Maps in Minutes material. The use of the mapping is limited to an allowance to view and download it onto your system for private and non-commercial purposes only. The mapping may not be further sub-licensed, sold, demonstrated, lent, or otherwise transferred or exploited without the prior written permission of Maps in Minutes. Maps in Minutes shall not be held liable for the Map Material not being fit for your purposes or applications. Further details about Maps in Minutes products can be found on the internet.
Accessibility and CSS
It is extremely important to us that our site is accessible to everyone, and to meet this goal, we have implemented a program of change to the pages on our site.
Cascading Style Sheets (CSS) are used to remove most of the formatting from individual HTML pages, enabling software to read pages more easily. CSS is also used to remove tables from the site where they are used to format the layout of pages.
Does the site use MPEGs?
There are a small number of MPEGs in our Tourism section of our site. These can be viewed by downloading Windows Media Player (free) from Microsoft's website.